Calamity urges cruise cancellation


Ron and Lisa C. and their family of Pennsylvania were planning a relaxing week-long cruise. With port calls in Hamilton and beaches of St. George the family was looking forward to all that Bermuda had to offer – including sightseeing, shopping and snorkeling.

Suddenly, a few days before the family was to depart, Lisa received word that her father had unexpectedly passed away. The funeral was the day before they were to leave for their vacation and the family, who was understandably grieving, needed to cancel their trip. Given the situation, the last thing they wanted to worry about was how to recover their trip investment. Thankfully, they were covered by a travel insurance plan through Travel Guard.

Travel Guard took charge of the family’s cancelled plans and worked to see that they recieved reimbursement for the pre-paid, non-refundable portions of their trip so that they were able to take the trip a couple of weeks later. Upon reimbursement, Ron called Travel Guard and said, “Travel Guard is like a breath of fresh air in today’s world.  I can’t believe how smoothly the process went and how quickly I was reimbursed. I am recently retired, but spent over 40 years in business operations including many years involved in customer service. Your process is simple, easy to use and your customer service reps could not have been more responsive and helpful.”

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