A serene, relaxing time was what Susan and Steve expected while vacationing in Mexico. Unfortunately, what they experienced was just the opposite. Things started out well enough. The couple, who was vacationing with Susan’s parents in Sayulita, a small town about an hour north of Puerto Vallarta, had looked forward to getting away from it all and celebrating Steve’s birthday.
“We were at the beach because Steve loves to surf,” said Susan. “My parents and I were enjoying the sun and reading while watching Steve surf. When Steve finished, he got off his board and started to walk out of the water. Suddenly,his hand touched something sharp.”
Moments later, as Steve emerged from the water, he noticed his hand was bleeding which, in his words, felt like someone had “put a hot poker through his hand.” What could cause such an injury? As it turned out, a sea urchin had stung him five times. Seconds ticked by and his wounds became more hot and painful as the toxins spread throughout his hand. Since Sayulita was very small without a hospital, the couple sought out a local clinic. The doctor gave Steve an IV which contained fluid and steroids. That only relieved the pain for about a half hour. But, by the end of that night, his hand had swollen and looked like it was starting to swell past his wrist.
“The next day we took Steve to Puerto Vallarta where he saw several doctors who hospitalized him immediately because of the potential he could go into anaphylactic shock from the toxins,” said Susan. “That’s when I called Travel Guard who somehow knew how to contact the right people at the hospital, to coordinate paperwork to get us the care we needed.”
Susan, now worried and stressed, tried to think of all she needed to do to get her husband the right care, what paperwork was necessary and how to handle costs and the language barrier. But, as it turned out, Susan wouldn’t need to worry at all.
“Travel Guard handled it all,” said Susan. “Travel Guard made us feel like we were their top priority. They gave me a chance to breathe and deal with what was really important – my husband and his health. Within a week or so after we returned from our vacation, the insurance through Travel Guard reimbursed us for all of Steve’s medical costs. We will never travel without you again.”